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Artec EMA
Voice to Archive
Archiving phone calls and other audio information used to be very complicated
or legally problematic; usually it was both.
The EMA Voice to Archive module puts an end to the dilemma. It allows legally
compliant archiving of voice data. It wholly integrates into an organization’s
archive, so you can play back archived voice data at any time. This allows you
to document conversations, such as contractual agreements, or arrangements with
customers or business partners in a proper or provable manner.
The appliance can automatically request the legally required permission of the
other party if desired. Calls that are already in progress can also be recorded
at any time by adding the appliance to a three-way or a conference call.
Contact us for more information.
Feature Highlights:
- Archives voice information (phone calls, audio data, VoIP) in a legally compliant
manner
- Completely considers the strict privacy regulations set for recording phone calls
- Easily integrates into ever infrastructure using the internal communication interface
- Uses EMA’s proven security technologies to protect audio data inside the archive
- A special call center mode can automatically record all incoming calls (after
permission was granted by the calling party and forward them to a customer representative
- A gateway mode allows calling EMA using an internal number and then dialing the
actual phone number to call
- Recording of calls that are already in progress by adding EMA to the conversation
- Quickly search for and find archived calls using EMA’s powerful search functionality
View our events page to register for a complimentary, one hour Records and Email Archiving Solution
webinar.
View the pages below to learn more about the specific features that EMA offers.
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